Taking care of you & keeping your data safe.
GDPR Legislation & how it applies to Changeworks Therapy.
When you supply your personal details either though the clinic or through our online contact form they are stored and processed for the four reasons below.
- We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment. Your sensitive health information will NEVER be shared with any third party.
- We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely. By contacting us for a Discovery Call you are confirming that you want to be contacted, we ask for some basic information so we know what the reason is that you would like a call.
- We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time again it is your legitimate interest.
- Provided we have your explicit consent, which is either a tickbox online or a written consent on attending the clinic, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.
Info that comes through the Discovery call form will be deleted within 1 month, however if you attend Aisling for a face to face consultation or sessions then:
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period we will then archieve them. However we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.
Changeworks Therapy is based at the Belfast Chiropractic Clinic, Aisling is a self-employed therapist working at the clinic. Your written appointment records are also stored on the computer within the clinic, details below:
- Basic contact info, finance and appointment times are stored digitally on the office computers at the clinic. These are password-protected, backed up regularly, and the office(s) are locked and alarmed out of working hours.
- Any more sensitive info about our session is written on paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours.
We will never share your data with anyone who does not need access without your written request or consent. Only the following people would have routine access to your data:
- Your practitioner(s) that you attend in order that they can provide you with treatment
- Our reception staff because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
- We also use Mail chimp to coordinate our messages, so your name and email address may be saved on their server.
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed (8 years), you can also ask us to erase any health records we hold.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.
If you wish to make a complaint it needs to be sent to what is referred to as the “Data Controller”. Here are the details you need for that:
Claire Murray firstname.lastname@example.org
Belfast Chiropractic Clinic
228 Ormeau Road
If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.